Frequently Asked Questions

We have tried to make our systems as easy as possible but understand that if you are just setting up in business or are new to buying NCR you may still have some questions so here we've tried to answer some concerns we have come across in the past.

How Do I get the Buy Now Pay Later 30 days Free Trade Credit Service?
When placing your order simply choose the blue “Checkout Securely” button at the checkout and follow the instructions, after adding your delivery details and a telephone number you will be able to choose the Pay Later option. The free credit is provided by our secure checkout provider Klarna it’s very fast and simple with none of the usual lengthy trade credit forms required all they need is your address and telephone number. Find out more HERE.

What is an NCR Set?
NCR stands for no carbon required and is simply a set of sheets, two, three or four, that print whatever is written on the top sheet onto those below it. NCR replaced the old carbon sheets that used to be used to be placed between two sheets of paper to do the same job. NCR paper is also known as carbonless paper.

What is the difference between pads and sets?
Sets are two, three or four sheets of NCR glued together which can be easily separated after you've used them for filing (usually giving one to your customer). Pads are simply a group of sets glued again into a small book.

When will my order be delivered?
Our Standard production times are 2 working days from receipt of artwork or final proof. From there our standard Free Delivery usually takes 2 to 3 days so you should receive your order in 4 or 5 working days. If your order is urgent you can upgrade to next day delivery for just £4.95 in which case you should receive your order in 3 working days.

Where do you deliver for Free?
Where Free delivery is offered this is for UK mainland only excluding Northern Ireland, The Scottish Highlands, The Isle of Man and the Channel Islands.

How do I submit my artwork?
You can upload your artwork on the product page where you place your order. Please do review our Artwork Guidelines before submitting your artwork. If you have problems uploading a file you can always email it to us at info@thepadprinters.co.uk

Will I get a proof?
We offer both email and postal proofs as an optional upgrade. If your not experienced with Print Ready Artwork a proof will give you the peace of mind that the finished job will match your expectations and give you the chance to make any last minute changes to your design

Whose responsibility is to check my artwork?
It is solely your responsibility to check your artwork which means making sure your proof is correct, where required, and also making sure any information you upload is correct. Once your artwork has been confirmed and your job has started no further changes can be made.

Will the colour on my screen exactly match the colour of my finished job?
Screens work via the RGB colour system as well as being backlit and so can create very vivid colours that can’t be recreated with an ink print on paper. Paper printing process uses CMYK which results in slight differences when converted from RGB.

Can I change or cancel my order?
We can only make changes prior to artwork approval, once the artwork is approved orders progress very quickly to the printed stage.

What payment methods do you accept?
Most customers pay with a debit or credit card and we also accept Paypal. At the checkout you will also be offered Buy Now Pay Later which is up to 30 days Interest Free Credit through our secure payment provider Klarna.  By arrangement we can also accept direct bank transfers, please do contact us via email if you would prefer to pay with a bank transfer.

Do you offer Trade Credit?
Yes if you opt to pay via a card you will be offered up to 30 days interest free credit at the checkout through our secure payment partner Klarna. There is no lengthy credit application or credit checks all Klarna need is your email and address.

What kind of logo artwork do you accept?
Please see our Artwork Guidelines for our full criteria.

How do I upload my business logo?
You will need to have an image file of your logo on your computer or device. Click on the 'Browse' button under the 'upload your logo' section and navigate to the folder to where the image is stored. We can accept .jpeg .jpg .png file formats.

How big should my logo be?
This is most frequently asked question and really depends on the detail of your logo and the file format.

PNG files are usually larger than JPG but as a rule in order for your logo to be of decent quality when printed it must be at least 300dpi and around 5cm wide (that's about 600px).

That should put it at between 50 to 150kb (kilobytes) for JPG files and 300 to 400kb for PNG files. Larger file sizes are naturally better quality but please try not to send anything over 1mb (megabyte) as this will be much larger than needed.

Please see our Artwork Guidelines for more information on artwork

What if I haven’t got any artwork do you offer a design service?
Yes we offer “Fixed Price” artwork from our in-house design team. Please take a look at our Design services page for our prices, our artwork team can improve and enhance your basic designs or create something from scratch even from a hand drawn brief.

Do I need the 'Sub-Total' & 'VAT' boxes?
Only if you're VAT registered. If you are a sole trader then you will not require these.

If you have any other questions whatsoever please don't hesitate to contact our customer support team at info@thepadprinters.co.uk and we will be delighted to help you!